Comments on: Air Canada Ignores Experience Across Channels http://www.affectivedesign.org/archives/31 Exploring Emotional Design Mon, 02 Aug 2010 01:23:39 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: AK http://www.affectivedesign.org/archives/31/comment-page-1#comment-16 AK Wed, 29 Nov 2006 18:53:31 +0000 http://www.affectivedesign.org/archives/31#comment-16 I have to say, I totally understand your grief on booking flights. It's not just Air Canada, I have had many painful phone calls, website visits with Japanese companies, such as All Nippon Airways and Japan AirLine. The problem with airline booking is that it is way way way too bloated as a whole system. Too many ways of doing the same thing, too many options you APPARENTLY have, and twice as much rules about the things you cannot do. I was once told that to get my luggage transfered from Terminal 1 to Terminal 3 at Heathrow between my flights from Manchester to Heathrow to Narita, I would have to pay an additional £1500. What was even more evil though, was during my undergraduate degree, as part of the GUI course, they made us design a airline booking system. That is, with hindsight, pure evil, considering that the human race as a whole has yet to come up with a good design on such system. To add insult to injury, the three lecturers running the course, who were very respectable otherwise, could not agree on anything, let alone what a usable system should do. The airline booking system... the vein of my life too. I have to say, I totally understand your grief on booking flights. It’s not just Air Canada, I have had many painful phone calls, website visits with Japanese companies, such as All Nippon Airways and Japan AirLine. The problem with airline booking is that it is way way way too bloated as a whole system. Too many ways of doing the same thing, too many options you APPARENTLY have, and twice as much rules about the things you cannot do. I was once told that to get my luggage transfered from Terminal 1 to Terminal 3 at Heathrow between my flights from Manchester to Heathrow to Narita, I would have to pay an additional £1500.

What was even more evil though, was during my undergraduate degree, as part of the GUI course, they made us design a airline booking system. That is, with hindsight, pure evil, considering that the human race as a whole has yet to come up with a good design on such system. To add insult to injury, the three lecturers running the course, who were very respectable otherwise, could not agree on anything, let alone what a usable system should do.

The airline booking system… the vein of my life too.

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